Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Phone: +1 508 758 0493

Time: Mon-Sat (10 a.m. - 2 p.m. EST)

email：info@sainlogic.com circle@sainlogic

Email Customer Service will reply within 24 hours on weekdays and within 48 hours on weekends.

Please follow the instructions below to troubleshoot.

While in Normal Mode, please press and hold the CHANNEL/+ button for three seconds until you hear the ticking sound and all the data show dashes.

The display will re-receive the signal from the transmitter. Once the signal 

is reacquired, all the data will be displayed.

You can also reset the transmitter. 

After the transmitter is powered on, if the indicator light blinks every 16 seconds it means the outdoor unit is working properly.

After the transmitter is powered on and working properly, the display has 

to be re-plugged in to re-receive the transmitter signal. It usually takes 1-3 minutes to receive the data, do not operate the keys or power off until the 

transmitter data is received.

If this still does not help, please follow the steps below to reconnect the transmitter and display to troubleshoot poor connections.

1. Please remove the batteries of the transmitter and the display.

2. Please unplug the display from the power supply.

3. Please put batteries in the transmitter.

4. Please plug in the power of the display.

5. Please put the batteries in the display after the display lights up and the data show dashes.

Also, you can replace the batteries in the transmitter with new ones.

If this still does not work, please send us your order screenshot with Amazon order number to us.

Hello,

We are sorry about this. Please contact our after-sale email: circle@sainlogic.com.

May I ask what is wrong with your weather station?

The display is not showing data? Can't connect to wifi? Can't record rainfall?

Please describe your problem in detail so we can better solve it for you.

Thank you for your understanding and support.

Best regards,

Sainlogic

You can follow the steps below to set the date and time.

1. While in Normal Mode, press and hold the SET key for at least three seconds to enter the Set Mode.

2. When the 12/24 hour format will flash, press the SET key again to set the hour. Press the MIN/MAX/- key to adjust the hour up or down.

3. Press the SET key again to set the minute. Press the CHANNEL/+ key or MIN/MAX/- key to adjust the minute up or down.

4. Please press the SET key twice until the month flashes. Press the CHANNEL/+ key or MIN/MAX/- key to adjust the calendar month.

5. Press the SET key again to set the calendar day. Press the CHANNEL/+ key or MIN/MAX/- key to adjust the calendar day.

6. Please press the SNOOZE key to exit the setting mode.

Please download the user manual from the ”Product attachment" section of the website.

You can follow the instructions below to change the display mode of date.

1.While in Normal Mode, press (do not hold) the SET key to enter the Quick Display Mode. 

2.Then press the CHANNEL/+ or MIN/MAX/- key to toggle between time/second/date, time/week/date and time/week/year.

3.To exit the Set mode at any time, press the SNOOZE button of the display console.

Yes, but if the receiver (display) is too far away from the transmitter, it will not receive the signal. within 150 meters.

Our weather stations have to be plugged in to stay constantly lit, you can check to see if they are plugged in or if the outlet is working properly.

Also, you need to check if the backlight is on. When backlight is off, press and hold the SNOOZE key for two seconds, the backlight will turn on permanently, and BL ON icon will be displayed for three seconds in the date area. 

To turn off the backlight at any time press,hold the SNOOZE key for two seconds. BL OFF icon will be displayed for three seconds in the date field.

There are 3 levels of brightness of backlight. When the backlight is on, press SNOOZE key to switch between the 3 levels.

Only weather stations that can connect to WiFi can view their data on the mobile app.

First, you need to connect the weather station to WiFi and follow the connection steps in the app. If the connection using the app fails, please use the web version to connect to WiFi.

After successfully connecting to WiFi, add the ID of Weather Underground in the app to obtain data.